Ordering
What is the minimum order quantity (MOQ)?+
Most products start from 50–100 pieces. Custom plushies require a minimum of 300 pieces. Door gifts and simple items may have lower MOQs. Contact us and we'll advise based on your specific product interest.
How do I place an order?+
Use the Request a Quote form on any product page, or WhatsApp us directly at +65 9685 1645. Share your product preference, quantity, timeline and branding requirements. We'll respond within 1 business day.
Can I mix different products in one order?+
Yes. Many clients combine multiple product types into a single gift set or campaign. We can manage multi-product orders with unified branding and delivery.
Production
How long does production take?+
Most standard products take 10–14 working days after artwork approval. Custom plushies and complex items may take 21–30 days. Express production is available for an additional fee.
Can I see a sample before bulk production?+
Yes. Pre-production samples are available for most products. A nominal sample charge applies, which is typically offset against your final order amount.
What file formats do you accept for artwork?+
Vector files (AI, EPS, PDF with outlined fonts) are preferred. High-resolution PNG or JPG at 300dpi+ are accepted. If you don't have print-ready files, our design team can help for a small fee.
Branding
How many colours can I print?+
This depends on the branding technique. Silkscreen printing is optimised for 1–4 spot colours. Digital/UV printing supports full-colour artwork. Laser engraving is single-tone. We'll advise the best method for your design.
Can you match my exact brand colours?+
Yes. Please provide Pantone (PMS) colour references or CMYK values. We use industry-standard colour matching to ensure consistency across your branded items.
Delivery
Do you deliver to Malaysia and Vietnam?+
Yes. We have regional fulfilment capabilities for Malaysia and Vietnam. Delivery timelines and charges vary by destination. Contact us for a regional delivery quote.
Can you deliver directly to an event venue?+
Yes. We regularly deliver directly to event venues, conference halls, hotels and corporate offices. Coordination with your event planner can be arranged.
Payment
What are your payment terms?+
Standard terms are 50% deposit upon order confirmation and 50% balance before delivery. Payment via bank transfer (FAST/PAYNOW) or cheque. GST applies for Singapore orders.
Do you provide invoices for corporate purchases?+
Yes. All orders include an official quotation and tax invoice. We are GST-registered in Singapore.
Still have questions?
Our team is ready to help. WhatsApp us or send a quote request.